What is 211 Mountain Valley?
211 Mountain Valley, a program of United Way of Merced County, is the comprehensive information and referral service for Merced and Mariposa Counties. We connect clients with information about health and human services available to them.
211 Mountain Valley phone and text service is available 24 hours a day, 7 days a week. 211 is available in 150 languages through phone interpretation services. During times of disaster, 211 provides incident specific information in coordination with local emergency services, including road closures and shelters.
Frequently Asked Questions
Q: What is 211?
A: 211 is a FREE service that connects community members to information about critical health and human services available in their community. 211 is available 24 hours a day, 7 days a week. 211 utilizes both bilingual Call Specialists and a phone based translation service to offer 211 information and referral in over 150 languages. 211 also provides incident specific information during times of disaster, including road closures and shelters.
Q: How can I access 211?
A: BY PHONE: Dial 211 from a landline or cell phone in Merced County or by dialing our toll-free number (844-287-7400). BY TEXT: Text your zip code to 898-211. ONLINE: Search the 211 resource database online at www.211mountainvalley.org.
Q: What if I need to find services in another area?
A: When you dial 211, let the Call Specialist know the area you need services for and we will gladly give you the toll-free number to the 211 service for that area. You can also find the toll free number for 211 services across the country at http://www.211.org.
Q: How does calling 211 work?
A: The 211 dialing code has been designated by the Federal Communication Commission for community information and referral services, just as 9-1-1 is set aside for emergency services. When you dial 211 from a landline or cell phone, your phone provider directs your call to the local 211 provider.